Reference

Terms That Cover How Your Account Works

Before you open an account on bdb88, these terms set out what you agree to and what we commit to in return.

bKash, Nagad & Rocket coveredAccount-holder eligibilityBangladesh-region access rulesWallet and withdrawal conditions
bdb88 Terms That Cover How Your Account Works
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account details and transaction data seriously. Here is how we handle the key areas that matter to you as an account holder on bdb88.

Account Security

Your account is protected with OTP verification on login. If you notice unrecognised activity, contact support immediately and we will place a temporary hold while we investigate.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations in the regions we operate in.

Cookie Use

We use functional cookies to keep your session active and preference cookies to remember your lobby settings. You can adjust cookie preferences from the settings panel in your account.

Requesting Changes

To update personal details or request account data, contact support through live chat or email. Identity verification is required before any change to your registered mobile or payment method is processed.

TERMS HELP DESK

Reach Us About These Terms

If a clause is unclear or you want to raise a concern about how these terms apply to your account, our support team handles terms-related queries directly. You can reach us through the channels below — have your account reference ready to speed things up.

Live Chat Open the chat widget from any page in the lobby. A support agent will respond and can walk you through specific clauses or account conditions that apply to you.
Email Support Send your query to our support address listed in the account help section. Include your registered mobile number so we can pull up your account details quickly.
Help Centre The account help section covers the most common terms questions — wallet rules, withdrawal holds, and eligibility checks — with step-by-step explanations for each process.

Frequently Asked Questions on These Terms

These are the questions we hear most from account holders reading through the terms for the first time.

Account eligibility depends on your local law and whether your region is currently supported. If access is restricted under the laws where you are, these terms do not override that restriction.

We may update terms when our services change. The current version is always the one published on this page, and continuing to use your account after an update counts as acceptance of the revised terms.

We require a completed identity check before releasing the first withdrawal from any account. This applies regardless of whether you deposited via bKash, Nagad, or Rocket.

Any remaining balance is returned to the payment method on file after the identity check is completed. Closure requests are processed through the support team via live chat or email.

Raise it with support first — through live chat or email — with your account reference and the transaction details. We review and respond before any escalation path is needed.

No. Your bdb88 wallet balance is not a bank deposit and does not earn interest. It holds funds for use in the lobby only, subject to these terms and applicable regional rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.