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How bdb88 Handles Your Personal Information

When you open an account with us, we collect only the information we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and delete dataCookie and session controlsBangladesh-region data handling
bdb88 How bdb88 Handles Your Personal Information
HOW WE PROTECT YOU

Data Security, Cookies and Account Controls

We use SSL encryption on every page that handles your account or payment data. Session tokens expire automatically after inactivity, which limits exposure if you leave a device unattended. You can review your active sessions in the account security tab and end any session you do not recognise. Cookie preferences can be adjusted through the banner shown on your first visit or through your browser settings at any time.

SSL Encryption

Every page where you enter account or payment data — including bKash and Nagad deposit screens — runs over encrypted HTTPS. Your credentials are never sent in plain text.

Session Management

Active login sessions appear in your account security tab. You can end sessions remotely, which is useful if you logged in on a shared phone and forgot to sign out.

Cookie Controls

We use functional cookies to keep your session alive and analytics cookies to understand how the lobby loads on mobile. You can decline non-essential cookies without affecting your account access.

Data Retention

We keep your account data for as long as your account is active and for a further period required by applicable law in your region. Closed accounts are archived, not immediately deleted, per standard financial record rules.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about this policy, want to correct information we hold, or need to request deletion of your account data, our support team handles privacy requests directly. Reach us through the live chat in your account dashboard, by email, or through the in-app help panel on your phone. We aim to acknowledge every privacy request and provide a substantive response within a reasonable timeframe, subject to verification of your account identity.

Live Chat Open the chat icon in your account dashboard. Identify yourself and state your privacy request. We handle data queries the same way we handle wallet questions.
Email Support Send your request to our support email address listed in the account help section. Include your registered phone number so we can verify your identity before acting.
In-App Help Panel On your mobile device, go to your account menu, select Help, and submit a privacy request. We track it the same as a payment or account query.

Privacy Policy Questions Answered

Below are the questions we hear most often about how bdb88 handles account and payment data. If your question is not here, our support team can respond to specific data requests directly through live chat or email.

We collect your name, phone number, email address and login credentials. We also record transaction references for bKash, Nagad or Rocket payments to reconcile your wallet balance correctly.

No. We record transaction reference numbers and amounts for reconciliation, but we never store your mobile banking PIN, password or full card details. Those stay within your own wallet app.

Yes. Submit a data access request through live chat or email with your registered phone number. We will verify your identity and send a summary of the data we hold on your account.

Contact support via live chat or the in-app help panel and submit a deletion request. We will process it subject to any legal retention obligations that apply in your region.

We share limited transaction data with the payment processors you choose — bKash, Nagad or Rocket — only to complete your deposit or withdrawal. We do not sell personal data to advertisers or unrelated third parties.

Use the cookie banner on your first visit to accept or decline non-essential cookies, or adjust settings in your browser at any time. Declining analytics cookies does not affect your account or payment functions.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.